policies

Processing time can take 1-3 days

Most customers receive their items within 3-5 days. If there is ever a reason for a delay you will be notified via email.

No refunds for services. You must contact us within 72 hours of receiving any service for us to correct any issues (extreme shedding of extensions, emergency removal of extensions, removal of brow tint, etc.) All lash kits and cleansers can be returned for a refund with a few stipulations. You must contact us within a week of receiving your items. The lash cleansers MUST BE UNUSED. If they have been used you will not receive a refund. Lash Kits will receive a refund minus $2 of their original amount for the lash brush included with it. For sanitary reasons the lash brushes are non refundable. Clients pay for shipping costs associated with returns.

APPOINTMENTS MUST BE CANCELLED WITHIN 48 HOURS OF APPOINTMENT TIME TO HAVE DEPOSIT TRANSFERRED TO ANOTHER APPOINTMENT. APPOINTMENT MUST BE RESCHEDULED AND RECEIVED WITHIN 2 WEEKS OF RESCHEDULING. WE ALLOW YOU TO RESCHEDULE UP TO 2 TIMES BEFORE ANOTHER DEPOSIT IS REQUIRED. ANY CANCELLATIONS AFTER 48 HOUR WILL REQUIRE A NEW DEPOSIT TO BE MADE WHEN RESCHEDULING. IF YOU NO CALL NO SHOW OR CANCEL LESS THAN 48 HOURS IN ADVANCE YOUR CARD ON FILE WILL BE CHARGED THE REMAINING BALANCE DUE. FOR EMERGENCIES ONLY TEXT (734) 444-8271 AND DO NOT EMAIL. ONLY IN CASES WITH VALID EMERGENCIES WILL YOU BE ALLOWED TO TRANSFER YOUR DEPOSIT WITH LESS THAN 48 HOUR NOTICE BEING GIVEN.

Yes

No

Contact us via email and we will reach out to discuss the matter and come up with a fair resolution together.

No, refunds are for product purchases only

Yes, our classes include lifetime mentoring. This means, if you have any questions/concerns, need some tips, etc you can reach out and at our earliest convenience we will respond and do all we can to assist you. We can deeply about your success

We ask for 24-48 hours to respond. During busy times it could possibly take a day or 2 longer.